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Talent Development

Communicate for Success



Learning Outcome:
1. Apply proper listening skill in daily dealings with customers and stakeholders in the capital markets
2. Apply questioning techniques to discover the clients needs for capital market products

Trainer's Profile: Zohrab Chong Aik Shuen

Zohrab has more than 20 years of industry experience in various industries in Malaysia since he graduated with a double degree in Economics & Law from Monash University, Melbourne, Australia. He was formerly a practicing lawyer, an economic trade officer with the South African High Commission and an internal business developer before joining the financial industry. He began his financial industry journey in insurance as a loss adjuster before moving onto claims, business excellence, performance management, coaching, learning and development and talent management. His operational exposure and experience has enabled him to understand and speak the business language when facilitating in-house as well as external programmes. He also served and delivered programmes across the region namely in Indonesia, Hong Kong and Singapore. He had also lead and delivered high impact change management initiative to transform a major bank in Malaysia towards being Future Ready by focusing on the re-skilling of the employees. Over the years, he had successfully witnessed the career progression of his direct reports, team members and peers who were coached and mentored by himself. A person who is passionate and committed to develop people for success.

Accreditation: Non-CPE Categories: Talent Development Price: 199.00

  • Downloadable Notes
  • 1.1 Notes
  • Defining success at work
  • 2.1 Introduction
  • 2.2 What Does Success Look Like At Work For You?
  • 2.3 What Makes It Successful?
  • 2.4 Debrief On The Importance Of Effective Communication - Capital Markets
  • The Art of Listening
  • 3.1 Four Main Reasons Of Listening
  • 3.2 How Well Do You Listen?
  • 3.3 Listening Assessment
  • 3.4 Results Interpretation
  • 3.5 Revisit The Questions & Tips To Improve
  • 3.6 Actions To Improve Listening Capability
  • Quiz 1
  • The Art of Questioning
  • 4.1 Four Main Reasons Of Questioning
  • 4.2 The Basic Framework Of 5W1H – Making It Work For You In The Capital Markets
  • 4.3 Scenario Based Role Play To Bring Alive The Framework – Part 1
  • 4.4 Scenario Based Role Play To Bring Alive The Framework – Part 2
  • Quiz 2
  • Your key to Success
  • 5.1 The Underlying Benefit Of Effective Communication (Capital Markets)
  • 5.2 Keep On Learning And Applying For Success
  • Summative Assessment
  • Final Test
  • Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever